Question 1

How do articles work?

Accepted Answer

Every article starts with a real recommendation from a neighbor. Our team researches the business, interviews the owner when possible, and writes a full editorial feature published on Top Recommends.

Question 2

How does approval work, and what is the 7 day timeline?

Accepted Answer

When your draft is ready we send you a private preview link. You have 7 days to approve it or request changes. If we do not hear back within 7 days of the first notice, the article publishes as written.

Question 3

Can I edit my article after it is written?

Accepted Answer

Yes. Request changes from the preview page before it publishes. After publishing, send an edit request through this page and we will handle factual corrections quickly.

Question 4

When does my printed article arrive?

Accepted Answer

Print batches go out on the 1st and the 15th of each month. Orders placed before a batch date ship in that batch, and delivery usually lands within 7 to 10 days after shipping.

Question 5

How do I update my payment method?

Accepted Answer

Open your billing page and use the manage billing button. It opens a secure portal where you can update your card, see invoices, and change your plan.

Question 6

How do I cancel my membership?

Accepted Answer

Cancel any time from the billing portal. Your membership stays active through the end of the period you already paid for, and your published articles stay online.

Question 7

How do I claim my business profile?

Accepted Answer

Find your business in the directory and use the claim link on the profile. We verify ownership, then you get owner tools for editing your listing and responding to requests.

Question 8

How do recommendations and rankings work?

Accepted Answer

Rankings come only from verified recommendations by real people in the community. Placement cannot be purchased, and paid membership never changes where a business ranks.

Question 9

How do giveaway entries work?

Accepted Answer

Entries are earned for participating: recommending, sharing, and responding. No purchase or payment is necessary to enter or win. See the giveaway rules page for full details.

Question 10

How do I contact a real person?

Accepted Answer

Use the form on this page. A real person replies within one business day, and urgent billing or delivery issues get handled the same day when possible.

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